ITOps Maturity Assessment

How proactive, automated and measured your IT operations are. 9 questions, about 5 minutes. For it operations and service desk leads.

Your answers are scored in this browser and are not sent anywhere unless you ask us for the report.

0 of 9 answered
Visibility · question 1 of 9Do you have a complete inventory of devices, including unmanaged ones?
Proactive · question 2 of 9Do you find device problems before users raise tickets?
Self-service · question 3 of 9Can employees fix common issues themselves safely?
Automation · question 4 of 9Are routine fixes automated with approval for risky ones?
Verification · question 5 of 9Is a fix confirmed on the device before a ticket is closed?
Knowledge · question 6 of 9Is knowledge captured from resolved tickets?
SLAs · question 7 of 9Are SLAs tracked with breach warnings?
Outcomes · question 8 of 9Do you measure tickets prevented and hours saved?
Audit · question 9 of 9Is every administrative action recorded in a tamper-evident log?