This notice explains how CloudVision360 (“we”, “us”) handles personal data when you visit this website, contact us, take an assessment or use our products. The controller for your data is CloudOne Technologies (SMC-Private) Limited, the company behind the CloudVision360 brand, also named in the footer of this website or in your order form.
Data we collect on this website
- Contact and demo requests: your name, work e-mail, company, job title, company size, country, the products you’re interested in and your message.
- Assessment reports: if you choose to request a report, your contact details plus your assessment score and answers. If you don’t request a report, your answers stay in your browser and are never sent to us.
- Technical data: our servers log IP addresses and request details for security and to prevent abuse. Logs are kept for a limited period.
- Analytics: if enabled, we use privacy-friendly analytics that do not set cookies or build profiles of individuals.
How we use it and why
| Purpose | Legal basis |
|---|---|
| Responding to your request, demo or report | Steps at your request before a contract, or our legitimate interest in responding |
| Sending product news, if you opted in | Consent, which you can withdraw at any time |
| Security, fraud and abuse prevention | Legitimate interests |
| Providing our products to customers | Contract |
| Meeting legal obligations | Legal obligation |
Data processed in our products
When customers use CloudVision360 or ITOps360, we process data from their environments on their behalf, as a processor, under our data processing agreement. The customer is the controller of that data. See Data handling for details.
Sharing
We share personal data only with service providers who help us run our business (such as hosting, e-mail and CRM), under contracts that protect it; with professional advisers; and where the law requires. We do not sell personal data. Our product subprocessors are listed in the Trust Center.
International transfers
Where data is transferred outside your country, we use appropriate safeguards such as standard contractual clauses.
Retention
Lead and contact data is kept for up to 24 months after our last interaction unless you become a customer or ask us to delete it sooner. Security logs are kept for a limited period.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your data, to data portability, and to withdraw consent. To exercise a right, e-mail privacy@cloudvision360.com. You may also complain to your data protection authority.
Changes
We will update this notice when our practices change and show the date of the latest version above.