For IT operations
Tickets, devices, patching, joiners and leavers in ITOps360, with Vision flagging what is about to slip and lining up the fix for your approval.
Hosted or self-hosted Every change waits for a person to approve it
Example
Amina, IT Operations Manager, asks Vision: “Which laptops missed patching, and can we catch them up this week?” Vision · Patch skill: 4 laptops lined up for Thursday. Vision · Service desk skill: 2 tickets flagged before SLA breach.
What changes for your team
Three everyday headaches for IT operations teams, and what you get instead.
Before: You hear about an SLA breach after it happens.
With CloudVision360: Tickets about to breach SLA top the morning brief, one click from the queue.
Before: Laptops quietly miss the patch window.
With CloudVision360: Patch rings with maintenance windows and verification, and a list of every device that missed one.
Before: New starters wait days for accounts and a laptop.
With CloudVision360: Onboarding built from request templates with approvals, and leavers lose access in one audited flow.
Key workflows
Tickets, SLAs, satisfaction ratings and ready-made request templates.
Accounts, laptop and apps ready on day one, built from templates.
Remove access and recover devices in one approved, audited flow.
Patch rings, maintenance windows and verification for Windows and Linux.
Device health, software and warranty, through Intune, agentless or the agent.
Microsoft 365, vSphere and cloud backup, encrypted, with four-eyes restores.
Meet your Vision skills · Early access
Vision is one agent; each module gives it skills. It reads, warns early and lines up changes for a person to approve.
Knows your tickets, SLAs, requests and new starters.
Watches device health, patch rings and warranty.
Checks last night's backups, in BackupVision360 and the tools you already run.
Your Dashboard
The portal Dashboard shows tiles from every app you can open, each with its status and trend, one click from the detail.
Tiles from the ITOps360 section of the portal Dashboard. Values are a sample.
Modules and integrations
Service desk, devices, discovery, patching and remote support in one app.
Explore →Microsoft 365, vSphere and cloud backup with four-eyes restores.
Explore →Ask in plain words; get the morning brief across your apps.
Explore →Connects to
Built-in control
Higher-risk actions need a different person's approval, and high-risk ones add an MFA step-up.
Assistants can only offer actions from the allow-list your policy marks as allowed for that user and device.
Sessions follow your consent and approval rules, and every one lands in the audit trail.
Site collectors need no inbound firewall rules, and device passwords are sealed to each collector's key.
No. Devices can be managed through Intune, agentless WinRM or SSH through a collector, or the ITOps360 agent on Windows, macOS and Linux. A device seen by several paths is one asset.
No. Vision reads and suggests. Anything that changes a system becomes a request in the ITOps360 approval queue, and Vision can never approve it.
No. ITOps360 is priced per technician; employees who raise requests use the self-service portal for free. See the pricing page for plans.
Yes. Private deployment runs the platform in your environment with Docker Compose on a Linux server or on Kubernetes, signing in through Active Directory or Entra ID.
Bring your own questions to a 30-minute live demo with a specialist.
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