Help desk & ticketing
Tickets, SLAs, satisfaction ratings and ready-made request templates.
“Which tickets will breach SLA today?”
ITOps360
One platform, every team
What will your team run first?
From the service desk to the boardroom, here is what teams run on CloudVision360 and what they ask Vision Agent along the way.
Showing 35 of 35 use cases
Employee onboarding
Accounts, laptop and apps ready on day one, built from templates.
“Get our new hire ready for Monday.”
ITOps360
Leaver offboarding
Remove access and recover devices in one approved, audited flow.
“Offboard Ali by Friday.”
ITOps360
Patch management
Patch rings, maintenance windows and verification for Windows and Linux.
“Which laptops missed this month's patches?”
ITOps360
Endpoint management
Device health, software and warranty, through Intune, agentless or the agent.
“Which devices are low on disk?”
ITOps360
Lost or stolen devices
Disable sign-in, protect data and wipe when needed, all audited.
“A laptop was stolen; what now?”
ITOps360
Employee self-service
A portal with an assistant, software catalog and knowledge base.
“What are people asking for most?”
ITOps360
Remote support
Consent-based remote sessions with approvals and a full audit trail.
“Start a session on Sara's laptop.”
ITOps360
On-prem discovery
A site collector finds servers, switches and devices with no inbound connections.
“What's new on the office network?”
ITOps360
Backup & recovery
Microsoft 365, vSphere and cloud backup, encrypted, with four-eyes restores.
“Did last night's backups succeed?”
BackupVision360
Cloud inventory
Every resource across AWS, Azure and Google Cloud, with owners.
“What do we run in Azure?”
Cloud governance
Security posture
Findings ranked by real impact, with the fix and its evidence.
“What's publicly exposed right now?”
Cloud governance
Zero Trust
Score identity, devices and access against Zero Trust controls.
“How far are we from Zero Trust?”
Cloud governance
Certificate & secret expiry
An expiry calendar with lead times and replacement steps.
“What expires in the next 30 days?”
Cloud governance
Identity & access review
Spot over-privileged and stale access across clouds.
“Which admins lack strong MFA?”
Cloud governance
Attack-path analysis
See how one exposure reaches the crown jewels, reading posture only.
“What could reach our file server?”
ITOps360
Remediation with approvals
Route fixes to owners, approve by risk and verify every change.
“Fix the public storage, with approval.”
Cloud governance
Break-glass access
Time-limited, approved emergency access when it matters most.
“Grant emergency access for an hour.”
Cloud governance
Cloud cost visibility
Spend by account, team and owner across every cloud.
“Why did the bill go up?”
Cloud governance
Savings & rightsizing
Find idle and over-sized resources and track savings you made.
“Where can we save this month?”
Cloud governance
AI spend tracking
AI provider bills by project, key and person, with budgets.
“Who drove this week's AI spend?”
AgentVision360
Query cost intelligence
Find the queries that quietly drive your data bill.
“Which queries cost the most?”
Cloud governance
Compliance frameworks
Map controls to the frameworks you report on, with evidence.
“Where do we fail PCI DSS?”
Cloud governance
Evidence packs
Download tamper-evident proof of findings, approvals and fixes.
“Build last quarter's evidence pack.”
Cloud governance
Audit trail
Every action by people and agents, recorded per tenant.
“Who approved this change?”
All modules
Approval rules by risk
High-risk changes need an elevated approver and MFA step-up.
“Show changes waiting for approval.”
All modules
Shadow AI discovery
Find AI keys and agents nobody registered or owns.
“Which AI keys have no owner?”
AgentVision360
Agent identity & lifecycle
Owners, permissions, reviews and retirement for every agent.
“Which agents are due for review?”
AgentVision360
Autonomy controls
Decide how much each agent may do alone, by risk and reversibility.
“What can our agents do without approval?”
AgentVision360
AI kill switch
Stop AI actions instantly, for one agent or all of them.
“Pause every agent now.”
AgentVision360
Revocation impact
See what would break before you revoke an agent's access.
“What breaks if we revoke this key?”
AgentVision360
Multi-customer console
Run every customer organization separately from one sign-in.
“Which customers have overdue risks?”
All modules
White-label portals
Your brand and your own domain on the portal customers see.
“Set up a portal for a new customer.”
ITOps360
Quarterly business reviews
Outcome reports per customer, ready for the QBR.
“Prepare Contoso's quarterly review.”
Cloud governance
Self-serve reports
Build charts and tables, export to Excel and schedule by e-mail.
“E-mail the ticket report every Monday.”
ITOps360
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