What do the Free plans include?
ITOps360 Free: up to 2 technicians and 50 devices with the Standard service desk (tickets, SLAs, self-service portal, knowledge base, service catalog and endpoint agent inventory). CloudVision360 Free: a live Zero Trust check of one AWS account, Azure subscription or Google Cloud project (200 resources), scanned weekly, with 30 days of history; one free workspace per organization, deleted after 60 days without a sign-in. AgentVision360 Free: up to $2,500 of AI spend tracked a month for up to 3 people. BackupVision360 Free: up to 10 protected items of any mix using your own storage (10 GB of our managed storage is coming soon). Vision Agent, dashboards, saved views, one sign-in and the AI tools connector are in every Free plan, within its limits. No card needed.
What's the difference between yearly and monthly billing?
Yearly is paid once a year and is the lowest price: up to 17% less than paying month to month. Monthly billing costs 20% more and you can stop at the end of any month. Prices are in US dollars.
How is BackupVision360 priced?
Per protected item per month, billed yearly: a Microsoft 365 user from $0.90, a server or VM from $3.00 and a cloud resource from $1.50, with Free up to 10 items and Enterprise from $1,500 a month. Managed storage (coming soon) is $29 per TB per month with no restore or egress fees; your own storage has no storage charge. Monitoring the backup tools you already run, such as Veeam, is free and never counts as an item. BackupVision360 is in early access.
Who counts as a technician?
Anyone in ITOps360 who works tickets or manages devices: any role other than Employee. Each technician adds to a shared device pool (100 devices on Standard, 250 on Professional, unlimited on Enterprise).
Are employees really free?
Yes. Employees who raise requests, browse the knowledge base or order from the service catalog never need a paid seat, however many you have.
How does the platform bundle discount work?
Take paid plans in any two modules and both are 15% off; take all three and everything is 25% off. It applies to yearly and monthly billing, on one contract and one invoice. Free plans don't count toward the bundle.
Can I change plans later?
Yes. Move up at any time and the new plan starts right away, with the difference prorated. Moving down takes effect at your next renewal. What you already have keeps working after a change; only new use beyond the plan's limits is refused, with a clear message.
Do you have nonprofit, education or startup pricing?
Yes, on request. Nonprofits and education get 50% off paid plans. Startups get 50% off Starter, Standard or Team for the first year. Contact sales with a few details about your organization.
Can we run it ourselves?
Yes, with Enterprise. CloudVision360 and ITOps360 run as containers on your own Docker or Kubernetes hosts, with a self-hosted AI model if required. AgentVision360 runs as containers on your own Docker host, and BackupVision360 Enterprise includes private deployment too.
Are there AI credits or usage fees?
No AI credits to buy or count. In our hosted service, Vision Agent runs on our own rules and self-hosted models, and customer data never goes to an external AI provider. Private deployments can use their own model provider, which bills you directly.
Do prices include tax?
No. Prices exclude sales tax, VAT and similar taxes; where we have to charge them, they're added to your invoice.
What's your refund policy?
Yearly plans come with a 30-day money-back guarantee: cancel within 30 days of purchase for a full refund. Monthly plans can be stopped at the end of any month.
Do you offer pricing for service providers?
Yes. AgentVision360 is $49 per customer organization per month billed yearly ($59 monthly), each customer up to $30,000 of AI spend tracked a month, with the Customers console included. For ITOps360 and CloudVision360, MSPs get partner discounts, delegated access to each customer and white-label branding.