Employee assistant

Most employees live in Teams or Slack, not a ticket portal. The employee assistant meets them there.

What employees can do

From Microsoft Teams or Slack, an employee can:

• Raise and follow tickets without leaving chat.
• Unlock their account.
• Run Fix My Computer — live diagnostics and policy-filtered fixes (see Fix My Computer).
• Make group requests (for example, access to a shared resource).

It works with or without AI: the AI phrasing is optional, and the underlying actions are the same governed actions available elsewhere.

Safe by design

The assistant has no free-form shell. It can only offer actions from the allow-list that the policy engine returns as executable for that specific user and device, so an employee can never run an arbitrary command through it.

Set it up

Connect the Teams or Slack app under Admin → Settings → Chat channels, and choose which self-service actions employees may use. The portal and software catalog offer the same actions in a web experience.