Knowledge base
A knowledge base with four-eyes publishing and AI drafts generated from resolved tickets.
Online version, always current: https://cloudvision360.com/docs/itops360/knowledge-base/
A good knowledge base deflects tickets and speeds up the ones that remain. ITOps360 builds one from the work your team already does.
AI drafts from resolved tickets
When a ticket is resolved, ITOps360 can draft a knowledge-base article from how it was solved. The draft is a starting point, not an auto-publish — a person reviews it.
Four-eyes publishing
An article is published only after a second person approves it, so what employees read has been checked. This keeps the knowledge base trustworthy as it grows.
Where it shows up
Published articles surface in the employee portal, in the assistant, and alongside tickets for technicians, so answers are offered before a ticket is even raised.
Manage it
Open Service desk → Knowledge to write or edit articles, review AI drafts awaiting approval, and see which articles deflect the most tickets.