Lost or stolen device response
Respond to a lost or stolen device in one approved action — disable sign-in, rotate BitLocker, lock, locate and queue a wipe.
Online version, always current: https://cloudvision360.com/docs/itops360/lost-or-stolen-device/
When a device goes missing, speed matters and mistakes are costly. ITOps360 packages the response into one approved action.
What it does, in one action
- Disable the owner’s sign-in, so the account cannot be used.
- Rotate and escrow the BitLocker key, so the old key is useless and the new one is safely held.
- Remote-lock and locate Intune-managed devices.
- Queue a wipe for the device’s next check-in.
Governed and reversible
The whole response runs under approval and audit, and it is reversible on recovery: if the device turns up, you can restore sign-in and cancel the queued wipe. Every step is in the audit trail.
Run it
From the device view or a ticket, choose Lost or stolen, confirm the scope, and submit for approval. The actions that apply depend on how the device is managed (Intune or agent).